Our Guarantee

At Vertiball, our mission is to make sure that your back and muscle pain is taken care of. If you are not 100% satisfied with your purchase, you can return your order within 30 days of delivery and receive a full refund. All you need to do is reach out to us at for a return label.

When will I get my refund? 

Once we receive your returned product, please allow for 5-7 days for the process to be completed. Due to the complexity of COVID-19 and the workplace limitations it has created, some returns may take longer than expected. If you have not received your refund within 7 full business days please reach out to us so we can get to the bottom of it!
*Holiday orders can be returned up to January 31st.
*Shipping and Handling fees may apply.

Our Guarantee only applies to purchases made on this website.